I recieve many calls from spouses wondering if we picked up their husband or wife and if so, where we took them to. Well, here is one good example why we will never tell anyone if we picked them up, or where we took them to.
Myself: Oregon Taxi, May I have your phone number please?
Lady: I need to get a cab please, but I have a very big favor to ask you.
Myself: Ok
Lady: I need you to keep this as quiet as you possibly can. You know, no knocking on the door or nothing.
Myself: Sure, can I have you number so I can pull up your address?
Lady: Yes...Its 971-XXX-XXXX.
(As I review her calling history, I can hear her in the background whispering things along the lines; "Oh my god, I should'nt be doing this anymore." "Please, oh please, oh please".)
Myself: Ok, so you are still at 1234 X Street correct?
Lady: Yes I am.
Myself: Cool. So you would prefer we dont call or knock on your doors right?
Lady: Yes, my husband is in bed......hes sleeping right now, and I dont want him to wake up.
Myself: Ok, thats no problem. We pick up many people going to work, or elsewhere while there spouse is asleep.
Lady: Well, I'm not exactly going to work. I am going over to another guys house, and he can never know about this. I really shouldnt be doing this anymore, but I cant help it.
Myself: Its all good. I have heard many different stories of what people are doing that they dont want others to know. We won't call or knock. But if we are there and you are not outside within 20 seconds, the driver is just going to take off.
Lady: Do you have an estimated time for the driver to arrive?
Myself: Let me check.......
(I put all the information in the computer and send the order out for the computer to dispatch. I then see one of our drivers look at it and decide to accept the call)
Myself: Ok you are looking at aproximently 5 minutes. He is currently 2 miles out from you.
Lady: Excellent. That will give me enough time to throw on some deoderant and freshen up a little bit for him. Your the best!
Myself: No problem. Have a fun time.
Lady: Oh, That I definately will!
*Click*
Wednesday, August 27, 2008
Monday, August 25, 2008
Drunk Bartender
After closing time at the local bars, we frequently pick up their employees bars going home, while we start getting all the people going to the airport, or heading to work to start their shifts. We take over one thousand calls for service in our call center alone each night, not including everyone who hails a cab on the road, or the customers who call drivers phones directly.
I was getting ready for my quick 10 minute break, and decided to take one last call before stepping out I will call this guy (John) I entered his phone number into the system and pulled up his call history.
Myself: Oregon taxi.
Bartender: This is John, at the Bingo Bar, I need a cab to go home, and I am an employee. You can knock on the side door and I will meet you there.(He was slurring his words, burping, and hiccuping the whole time.)
Myself: Ok we, will get one out to you.
Bartender: How long?
Myself: Well, we are a little back up right now, so if we are not there soon, call back and we can check on the status of that for you.
Bartender: Ok. Have a good one! *Hiccup*
I log off so I can start my 10 minute break and smoke a cigarette before its time for my coworker to step out. After I am done, I walk back in, log on and take an order or two, and then the bartender calls back.
Myself: Oregon Taxi, may I help you?
Bartender: WERES MY CAB! (screaming into the phone)
Myself: Ok, let me check on that for you.
I check the computer for his information. I see that a driver still hasnt accepted the order, and that the guy has only been waiting alittle over 15 minutes.
Myself: Ok, I see that you are first up in the zone, and that we are still waiting for a driver to assign himself to the call.
Bartender: (Screams) Bull Shit!!! You fucking get off your ass, and send me a cab right now you little fucker!
Myself: Never mind, I am not sending one now. Bye! (click)
I tell my coworkers not to send him a cab if he calls, letting them know he is an angry drunk who just verbally abused me, and can barely say his name. After taking another call after the drunk, he calls me again!
Myself: Oregon Taxi.
Bartender: How long till my cab shows?
Myself: I already told you, I am not sending you a cab.
Bartender: Excuse me, do you realise how much buisness we give you guys. I demand you send me one right now.
(Two to Three calls on a Saturday night doesnt impress me for a bar on a Saturday night, though I do appreciate they refer us)
Myself: Yes, I do. But when you scream and use profanitys against me, that is not appreciated as is uncalled for)
Bartender: YES! ITS IS CALLED FOR!
Myself: No. Its not.
Bartender: Its is totally called for.
Myself: No. Its not, and you are still not getting a cab tonight. Have a good morning.
Bartender: Fuck you. I want to speak to your...
I hang up on him, and wonder if he will call back and file a complaint against me. My senior dispatcher assures me that I have followed company policy by hanging up on him after he started verbally abusing me, and will pull the voice recordings of the call and review it if needed between my boss and the bar management so they can hear how lovely their drunk employee was.
I was getting ready for my quick 10 minute break, and decided to take one last call before stepping out I will call this guy (John) I entered his phone number into the system and pulled up his call history.
Myself: Oregon taxi.
Bartender: This is John, at the Bingo Bar, I need a cab to go home, and I am an employee. You can knock on the side door and I will meet you there.(He was slurring his words, burping, and hiccuping the whole time.)
Myself: Ok we, will get one out to you.
Bartender: How long?
Myself: Well, we are a little back up right now, so if we are not there soon, call back and we can check on the status of that for you.
Bartender: Ok. Have a good one! *Hiccup*
I log off so I can start my 10 minute break and smoke a cigarette before its time for my coworker to step out. After I am done, I walk back in, log on and take an order or two, and then the bartender calls back.
Myself: Oregon Taxi, may I help you?
Bartender: WERES MY CAB! (screaming into the phone)
Myself: Ok, let me check on that for you.
I check the computer for his information. I see that a driver still hasnt accepted the order, and that the guy has only been waiting alittle over 15 minutes.
Myself: Ok, I see that you are first up in the zone, and that we are still waiting for a driver to assign himself to the call.
Bartender: (Screams) Bull Shit!!! You fucking get off your ass, and send me a cab right now you little fucker!
Myself: Never mind, I am not sending one now. Bye! (click)
I tell my coworkers not to send him a cab if he calls, letting them know he is an angry drunk who just verbally abused me, and can barely say his name. After taking another call after the drunk, he calls me again!
Myself: Oregon Taxi.
Bartender: How long till my cab shows?
Myself: I already told you, I am not sending you a cab.
Bartender: Excuse me, do you realise how much buisness we give you guys. I demand you send me one right now.
(Two to Three calls on a Saturday night doesnt impress me for a bar on a Saturday night, though I do appreciate they refer us)
Myself: Yes, I do. But when you scream and use profanitys against me, that is not appreciated as is uncalled for)
Bartender: YES! ITS IS CALLED FOR!
Myself: No. Its not.
Bartender: Its is totally called for.
Myself: No. Its not, and you are still not getting a cab tonight. Have a good morning.
Bartender: Fuck you. I want to speak to your...
I hang up on him, and wonder if he will call back and file a complaint against me. My senior dispatcher assures me that I have followed company policy by hanging up on him after he started verbally abusing me, and will pull the voice recordings of the call and review it if needed between my boss and the bar management so they can hear how lovely their drunk employee was.
You can't get a cab
On an early Friday morning around 3:00am, a unbelievably dumb lady (I will call her Lucy) called me wanting to get a cab. Let just say, when I think you have something wrong with you, I will not send you a cab, or warn the driver to check for money. I enter the phone number into my computer and hit the talk button:
Myself: Oregon Taxi; may I help you?
Lady: Yes, I need to get a taxi. I am at the intersection of A street and B street.
Myself: Well, I am going to either need an address, or a buisness name. My computer doesnt allow me to put in two named streets as a pick up location.
Lady: Ok, try 1234 NE Blank Street. Its a condominium.
(I enter it into the computer and the address ends up being a few intersections over from her pick up location.)
Myself: Are you sure thats the right address? I am showing its about half a mile away.
Lady: Yes it is! (giggling in the background)
Myself: Is this a prank call?
Lady: No! No for real, I need a cab. (giggling)
Myself: Ok, where are you heading to this morning?
Lady: Uh...Uh.....I dont know yet...Southeast. I will tell the driver.
Myself: Will you be paying with cash or using a credit card.
Lady: Uhhhhhh.......cash?
Myself: Alright, I will get a vehicle out there to you.
By the tone of her voice, and her not being so sure with her answers, I decided to watch the order, and wait for a driver to accept the call. When a driver decided he wanted it I sent a message to his computer asking him to check for cash before even leaving the drive way with her. Guess what, when he arrived, she had no money, so the driver left without her.
The young lady decides to call back and speaks with another call taker. She tells him that she is going to have her brother pay for the ride at the destination. After bugging her where the destination is, she tells him that it is in Southeast, but gives him a Northeast buisness location.
We ask for her brothers information, and she hesitantly gives it to us. So we decided to give him a ring and he picks up the phone.
Brother: Hello
Myself: Hi this is Oregon Taxi dispatch, we recieved a call from you sister Lucy, and she said she was taking a cab to your location and you were going to pay for it.
Brother: Yah, thats true.
Myself: Ok, well I need an actual address to your residence were we will take her and not of the convience store
Brother: You don't need that. Why wont the store work?
Myself: Well, we need to have an address where we can send the police and have you both arrested for theft of services if you guys don't pay our driver. Just for your information, everything you are saying is being recorded also.
Brother: Uh, its 123 NE..........(Hangs up without completing the street name)
Since everything about this call was confirming this girl was going to be a fare-skipper, I decide not to send her order out, and not even bother calling her back to let her know that she was not going to get a cab. The phone rings, I put in the phone number, and her info pops up.
Myself: Oregon Taxi.
Lady: I want to check up on the status of my cab.
Myself: Yes, we called your brother and he would not cooperate with us in giving us any information, so we cant send you a cab. I recommend you call another company.
Lady: Ok! (Click)
A few calls later.....guess who?
Myself: Oregon Taxi.
Lady: Hi need to get a cab.
Myself: Well, I already told you earlier, that I cannot send you a vehicle. Why dont you take my advice and call another company Lucy.
Lady: Well this time its Latisha, and I need a cab.
Myself: Well, I still cant send you a vehicle. I already have put that phone number on the no cab list, and that user of that phone will never get a cab again from us.
Lady: What do I need to do. Should I call you from another phone number? Switch addresses? What?
Myself: Call the other companys! We are not the only provider out there. We are already tired of playing games, so you can see if someone else will take you guys.
Lady:Fine! Click!
Phone rings a few calls later with a new number on another call takers computer. They collect the info. The girls thought they were slick, and asked us to call a few minutes before arrival. There destination was even at the same store. We realise it was only a house next door to the retards. So we put that phone number on the no-cab list also.
I get sorta interested how many times they would try this, and to prevent our competetors dispatch office we work close with from getting tricked, we call them and let them know of their games so they could protect their drivers too.
The girls eventually called back a few different times checking on the status of the cabs we were not sending them, and switching locations a few house up each time. Lets just say, they most likely ended up walking because neither company went to get them.
Myself: Oregon Taxi; may I help you?
Lady: Yes, I need to get a taxi. I am at the intersection of A street and B street.
Myself: Well, I am going to either need an address, or a buisness name. My computer doesnt allow me to put in two named streets as a pick up location.
Lady: Ok, try 1234 NE Blank Street. Its a condominium.
(I enter it into the computer and the address ends up being a few intersections over from her pick up location.)
Myself: Are you sure thats the right address? I am showing its about half a mile away.
Lady: Yes it is! (giggling in the background)
Myself: Is this a prank call?
Lady: No! No for real, I need a cab. (giggling)
Myself: Ok, where are you heading to this morning?
Lady: Uh...Uh.....I dont know yet...Southeast. I will tell the driver.
Myself: Will you be paying with cash or using a credit card.
Lady: Uhhhhhh.......cash?
Myself: Alright, I will get a vehicle out there to you.
By the tone of her voice, and her not being so sure with her answers, I decided to watch the order, and wait for a driver to accept the call. When a driver decided he wanted it I sent a message to his computer asking him to check for cash before even leaving the drive way with her. Guess what, when he arrived, she had no money, so the driver left without her.
The young lady decides to call back and speaks with another call taker. She tells him that she is going to have her brother pay for the ride at the destination. After bugging her where the destination is, she tells him that it is in Southeast, but gives him a Northeast buisness location.
We ask for her brothers information, and she hesitantly gives it to us. So we decided to give him a ring and he picks up the phone.
Brother: Hello
Myself: Hi this is Oregon Taxi dispatch, we recieved a call from you sister Lucy, and she said she was taking a cab to your location and you were going to pay for it.
Brother: Yah, thats true.
Myself: Ok, well I need an actual address to your residence were we will take her and not of the convience store
Brother: You don't need that. Why wont the store work?
Myself: Well, we need to have an address where we can send the police and have you both arrested for theft of services if you guys don't pay our driver. Just for your information, everything you are saying is being recorded also.
Brother: Uh, its 123 NE..........(Hangs up without completing the street name)
Since everything about this call was confirming this girl was going to be a fare-skipper, I decide not to send her order out, and not even bother calling her back to let her know that she was not going to get a cab. The phone rings, I put in the phone number, and her info pops up.
Myself: Oregon Taxi.
Lady: I want to check up on the status of my cab.
Myself: Yes, we called your brother and he would not cooperate with us in giving us any information, so we cant send you a cab. I recommend you call another company.
Lady: Ok! (Click)
A few calls later.....guess who?
Myself: Oregon Taxi.
Lady: Hi need to get a cab.
Myself: Well, I already told you earlier, that I cannot send you a vehicle. Why dont you take my advice and call another company Lucy.
Lady: Well this time its Latisha, and I need a cab.
Myself: Well, I still cant send you a vehicle. I already have put that phone number on the no cab list, and that user of that phone will never get a cab again from us.
Lady: What do I need to do. Should I call you from another phone number? Switch addresses? What?
Myself: Call the other companys! We are not the only provider out there. We are already tired of playing games, so you can see if someone else will take you guys.
Lady:Fine! Click!
Phone rings a few calls later with a new number on another call takers computer. They collect the info. The girls thought they were slick, and asked us to call a few minutes before arrival. There destination was even at the same store. We realise it was only a house next door to the retards. So we put that phone number on the no-cab list also.
I get sorta interested how many times they would try this, and to prevent our competetors dispatch office we work close with from getting tricked, we call them and let them know of their games so they could protect their drivers too.
The girls eventually called back a few different times checking on the status of the cabs we were not sending them, and switching locations a few house up each time. Lets just say, they most likely ended up walking because neither company went to get them.
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